PRIVACY POLICY

The User Information we may need to collect and process includes, but is not limited to:

a) Details you submit when completing forms on our user registration screens, along with other information you provide through the Site or email correspondence (including name, birthdate, email, and telephone number);

b) Communications exchanged between you and our team via the Site, electronic mail, live chat, or alternative communication channels;

c) The complete history of User Account transactions, conducted through the Site or alternative communication methods;

d) Site access records and specifics, encompassing traffic information, geographical location identification, browser and device information, web logs, activity records, and additional traffic data stored in our systems;

e) Records and evidence reasonably requested for account verification, payment processing, and fraud prevention measures (at our discretion or as mandated by relevant regulations). These may include identification document images, payment confirmations, banking records, and similar documentation;

f) Feedback provided through questionnaires or any customer experience evaluations we might conduct periodically.

We leverage the Personal Information collected from our users to facilitate our service delivery. In particular, we employ your data for the following objectives: 

a) Executing your wagers and financial activities, including the facilitation of credit card and digital payment platforms; 

b) Delivering gaming services and supplementary features that you request from our Platform; 

c) Extending technical assistance, including help with account creation and administration; 

d) Conducting necessary identity confirmation and authentication procedures; 

e) Distributing information about promotional campaigns or marketing content from our chosen commercial partners, affiliates, and associates (exclusively to players who have explicitly opted in to receive such marketing communications); 

f) Adhering to statutory obligations, including regulations concerning anti-money laundering (AML) and counter-terrorism financing (CTF); 

g) Scrutinizing and investigating activities to deter fraudulent behavior, terms violations, money laundering, and other prohibited or irregular gambling practices; 

h) Evaluating customer behavior through market research initiatives (participation remains voluntary, and you maintain the right to decline involvement); 

i) Performing statistical evaluations and investigative assessments of consolidated information.

If you haven't opted out of receiving promotional content, we reserve the right to utilize your Personal Information, including email addresses and telephone numbers, to deliver marketing messages about our offerings, services, and special deals. This could encompass details about products and services from our commercial allies, such as providers of casino gaming software. Furthermore, by accepting any competition reward or earnings from our company, you give permission for the usage of your name and/or username for publicity and promotional objectives without further remuneration, except in jurisdictions where such practices are prohibited.

Your Personal Information will never be gathered without your awareness. Nevertheless, specific data may be automatically acquired when you engage with our services and communicate with our team.

In accordance with legal protocols, we might receive some Personal Information from digital merchants and service operators, including anti-fraud organizations. Furthermore, we maintain the authority to collaborate with external vendors for technical assistance, handling your digital payments, and procuring game-related materials.

Be aware that we could gain access to details you share with these merchants, service operators, and external e-commerce platforms. We guarantee that all acquired Personal Information will be utilized and protected as outlined in our Policy. The data you submit will exclusively be shared with external organizations as permitted by this Privacy Policy, and we will implement required measures to confirm our contracts with external service partners to safeguard your confidential information.

We may disclose your data to entities within our corporate family and our commercial associates. This encompasses our parent organizations, their respective parent entities, and all affiliated subsidiaries, as well as additional companies with whom we maintain business relationships and appropriate contractual arrangements. Information processing might be conducted by our organization or another entity within our corporate structure, potentially involving external service providers.

Company personnel, including the Privacy Protection Supervisor, Anti-Money Laundering Coordinator, Payment & Fraud Detection specialists, User Assistance representatives, Client Retention specialists, Premium customer account managers, and additional authorized staff, may gain access to your Personal Data as necessary for their job functions and to provide you with support.

Our staff members who manage or can view customers' personal details have executed confidentiality agreements to safeguard the security of your information, consistent with relevant gaming, data security, and confidentiality regulations.

It may sometimes be essential for our organization or our vendors to transmit your personal information to nations outside the European Union (EU), European Free Trade Association (EFTA), or European Economic Area (EEA) to deliver our offerings or collaborate with service providers. Nevertheless, in adherence to the General Data Protection Regulation (GDPR), we are dedicated to guaranteeing the security of your personal information during such international transfers.

To maintain robust protection during transmissions to non-EU territories, we employ suitable protective measures, such as the European Commission's standardized contractual provisions for information protection. We also implement all required precautions to handle your data securely in accordance with this Privacy Policy and applicable information protection statutes.

By utilizing our offerings and visiting our website, you acknowledge the possible transmission of your personal information to countries outside the EU, along with the corresponding protective measures. Should you have questions regarding these international transfers, please feel free to contact our team.

We neither market nor lease your private information to outside organizations. Nevertheless, we may share your private details when mandated by legislation, regulatory requirements, or legal demands or in fulfillment of a judicial order. We may also divulge your private details to oversight or enforcement bodies if considered essential to safeguarding the rightful concerns of the Organization, its clientele, or external parties. Your confidential information might be revealed to external entities under these scenarios:

a) When legally mandated; 

b) When the Platform must exchange information with transaction processors to enable financial activities according to their confidentiality guidelines (for instance, most card payments are handled by Paysafe, whose privacy terms govern such interactions); 

c) To satisfy our statutory and compliance responsibilities to licensing and regulatory authorities, as well as additional authorities as legally required across different jurisdictions; 

d) When we determine disclosure is essential to defend the wellbeing of the Organization, the user, or others, or to address governmental inquiries; 

e) If our promotional service vendors need the information to execute their assignments; 

f) With any additional external entity with the user's advance permission. 

We employ external information handlers to manage certain private details on our behalf, including hosting, platform administration, promotional efforts, metrics, and electronic communications. We verify that the transmission of Private Information to these handlers adheres to applicable Information Protection statutes and that identical obligations are imposed on them as are imposed on us in the Service Contract. 

Our platforms may also incorporate social network features (such as "distribute" or "appreciate" buttons) supplied by external platform providers like Facebook. Any information gathered through these features is governed by the Privacy Policy of the respective social network platform. Additionally, if we obtain new ventures or undergo organizational modifications, customer information may be transferred as part of the arrangement. We will notify users via electronic mail before any such transfer occurs.

We maintain your personal information for the duration mandated by regulatory requirements. Following your account termination, your information will solely be utilized when necessary by authorized agencies for investigations related to financial matters, tax compliance, fraudulent activities, money laundering, or other unlawful conduct.

We may additionally preserve anonymized versions of your information for reasons including enhancing content and optimizing promotional communications, provided no automated decision-making processes are involved.

In compliance with anti-money laundering regulations applicable in licensed jurisdictions throughout the European Union, we must retain players' personal information provided during the registration process and any associated data for a minimum period of five years from the date of the final transaction or closure of the account. Consequently, requests to remove data prior to the expiration of this timeframe cannot be accommodated.

We acknowledge the critical significance of safeguarding your Personal Information and adhere to all legal frameworks governing data protection.

Our organization deploys comprehensive security protocols to protect your information in accordance with industry standards and relevant regulatory requirements.

Player Account access is limited exclusively to authorized individuals via unique identification credentials and passwords. Enhanced protection is available through optional two-factor authentication (2FA) implementation. You bear responsibility for maintaining the confidentiality of your access credentials and making sure they remain inaccessible to unauthorized parties.

Data protection legislation grants you specific entitlements concerning your personal information that can be exercised under particular conditions. These entitlements encompass the following:

• Access your personal information: You may obtain a complimentary copy of the personal information we maintain about you;
• Rectification of personal information: Should any of your information be inaccurate or partial, you're entitled to request corrections. We might require supporting documentation for your request, and it could be rejected due to statutory obligations;
• Deletion of personal information: You can ask for your information to be removed when we no longer possess legal grounds to process it. This entitlement isn't unconditional, and we might decline the request where legal requirements mandate data retention or if we require it for legal defense purposes;
• Challenge information processing: If you feel our handling of your information violates your entitlements, you may contest our processing or seek processing limitations under specific circumstances;
• Information transferability: You're entitled to obtain a copy of your personal information in an organized, widely utilized, and machine-interpretable format for transmission to an alternative provider;
• Revoke authorization: You can cancel your authorization for promotional communications anytime by reaching out via email or adjusting your settings on the Website.

Please be aware that exercising particular entitlements may restrict your ability to utilize our services based on the circumstances.

Feel free to contact us if you wish to:

a) Verify the correctness of your personal data that we've gathered; b) Ask questions regarding how we utilize your personal information; c) Request that we stop using your information for future marketing communications; d) Modify or correct any details you've previously shared with us (you'll need to provide reasonable documentation to support these changes). Please be aware that providing false personal information is against the law, and you must ensure we always have your current and accurate information.

We've designated a Data Protection Officer (DPO) to oversee matters concerning this privacy policy. Should you have any inquiries about our privacy practices, please reach out to our DPO at dpo@hollycorngaming.com.

Furthermore, in accordance with GDPR Article 77, you maintain the right to file a complaint about the processing of your information with a regulatory authority, particularly within the Member State where you normally reside or work or where you believe an infringement has occurred.

Tracking cookies enable us to measure the success of our content marketing strategies. These cookies are deployed by our partners to monitor site visits and new user sign-ups resulting from promotions. We never share your personal details (such as name or email address) with affiliate partners except for visitor data directly collected through these Tracking Cookies. Your browsing information may, however, be combined with other personal data gathered through different channels by these providers. This external information processing falls under the privacy policies and guidelines of these external third-party vendors.

Based on the technical architecture of our gaming platform, the cookies we utilize can be categorized into three primary groups:

• Cookies deployed by server-side systems
• Cookies deployed by client-side systems
• External provider cookies

Beyond these categories, we employ various third-party service providers who also implement cookies on our platform to deliver their functions. These services include, but aren't limited to, enhancing your browsing experience by monitoring your website activity, evaluating platform performance, and assessing the impact of our marketing initiatives.

Managing Cookie Settings

Most web browsers are configured to automatically accept cookies by default. Should you wish to modify this behavior, you have options to restrict or remove certain cookies or all cookies by adjusting your browser's configuration settings. Be advised, however, that blocking or removing cookies may limit your ability to fully experience our Website's features and functionality.

Cookie preferences can be controlled through your browser's settings menu. For specific instructions on managing cookies, consult your browser's help documentation, which will provide detailed guidance for your particular browser version.

For additional information about cookies and how they work, you may visit https://www.aboutcookies.org/, which offers comprehensive resources on this topic.

Several popular browsers provide dedicated cookie management guides:

• Chrome: https://support.google.com/chrome/bin/answer.py?hl=en&answer=95647&p=cpn_cookies 
• Firefox: http://support.mozilla.org/en-US/kb/Cookies 
• Internet Explorer: http://support.microsoft.com/kb/278835 
• Safari 5 for Mac: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html 
• Opera: http://help.opera.com/Linux/10.50/en/cookies.html 

Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09

You are also subject to NetEnt's Privacy Policy when you play its casino games. It can be found here.